Enviro Masters was facing several issues that held back both customer experience and franchise efficiency:
Cluttered and outdated website: Their previous site lacked clarity, structure, and modern UX—which made it difficult for customers to understand services or choose the right branch.
No automated branch routing: Inquiries from across Canada were all going to a single point, causing delays and confusion. Franchise owners weren’t receiving leads directly or on time.
Manual customer handling: Without automation, follow-ups, booking management, and inquiry processing required excessive manual effort, leading to missed opportunities and slower response times.
After partnering with FutureForge AI Solutions:
Modern, Conversion-Optimized Website
We redesigned Enviro Masters’ site with a clean layout, improved service clarity, and a streamlined user flow—helping customers quickly find the information they need and connect with the right franchise location.
AI Chat Agent Integration
A customized AI chat agent was added to guide visitors, answer common questions, capture leads instantly, and collect the right details for routing—reducing the workload on the team.
Canada-Wide Branch Routing System
Using ForgeIQ CRM, we built advanced workflows that automatically route inquiries to the correct franchise based on location, service type, or customer need—ensuring fast responses and better lead distribution.
Automated Follow-Ups & Operational Improvements
We automated onboarding steps, inquiry handling, reminders, and communication, allowing each franchise to operate more efficiently with less manual effort.
Improved Efficiency: Significantly improved admin time by implementing an automated system that instantly routes leads to the correct franchise location.
AI Chat Agent Integration: A custom AI chat agent now guides visitors and captures leads instantly, reducing team workload and ensuring no inquiry is missed, regardless of the time of day.
Upto 20% Boost in Revenue: By automating Routing & modern website we have a good increase in revenue right after setting up the systems.
Today, Enviro Masters’ AI-powered website and automated workflows handle inquiries, lead routing, and customer follow-ups seamlessly across Canada. Franchise owners receive the right leads instantly, and the team can focus on delivering superior service, improving customer satisfaction, and growing the business—without the bottlenecks of manual processes.
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